CONTACT US
Effective Date: September 14, 2026
Thank you for stopping by Jiongtang. We are glad you are here, and we are ready to help you choose, order, or follow up on clothing.
If you have a question about an item, need help with an order, or would like details about gift wrap, message cards, shipping, tracking, returns, or refunds, our customer care team is here to assist. We value every customer who chooses to shop with us and will work to make your experience attentive and personal.
What to Include in Your Message
To help us understand your request and reply efficiently, please share as much of the following as you can:
your order number, if available;
the email address used when placing the order;
the name or web link of the item in question;
a clear explanation of your question or request; and
relevant photos or videos if an item arrived damaged, faulty, incorrect, or incomplete.
For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the item, the issue, the shipping label, and the outer packaging where relevant. These details help us review the matter accurately and offer an appropriate solution.
How to Reach Us
Customer Service Email:
service@jiongtang.com
Our team checks messages regularly on business days and will reply as soon as reasonably possible. While we may not always respond immediately, we will give each request careful attention.
For a time-sensitive order, please explain the situation clearly in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.
Please avoid sending multiple messages about the same issue, as duplicate messages can make it harder for us to track your request.
Do not return items to the registered address unless our team authorizes it. Please contact us first for the latest applicable return warehouse information and instructions.
Current authorized return warehouse — use only after customer service provides your written return authorization:
Warehouse: Ingram Micro Lifecycle – Suite 209
1910 International Pkwy
Hebron, KY 41048
United States
CONTACT AND COMPANY INFORMATION
Brand:
Jiongtang
Website:
jiongtang.com
Customer Service Email:
service@jiongtang.com
Store Operator:
Chengdu Qitangyi Trading Co., Ltd.
Legal Entity:
Chengdu Qitangyi Trading Co., Ltd.
Unified Social Credit Code:
91510100MADYXNLT5T
Registered Address:
Room 0231 (Self-assigned), Building 7, No. 2 Shiyang Road, Yangma Subdistrict, Chengdu Eastern New Area, Sichuan Province (Within Jianzhou New City Area)
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer Service Hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).
Jiongtang is operated by Chengdu Qitangyi Trading Co., Ltd., which oversees jiongtang.com, order processing, customer service, and related ecommerce operations.